Simpler Recycling, which came into effect on March 31st 2025, requires businesses and relevant non-domestic premises with more than 10 Full Time Equivalent employees (FTE) in England to arrange for the collection of the core recyclable waste streams, with the exception of garden waste (glass, metal, plastic, paper and card, and food waste).
This will be applicable to all businesses regardless of size from March 31st, 2027 at Smiths News Recycle , our aim is to make compliance simple for our customers. We offer a Dry Mixed Recycling (DMR) collection service where you can mix cardboard, paper, metal tins and cans, plastic bottles/tops, pots and tubs and drinks cartons. If you have large amount of cardboard, we also offer a separate collection.
If you want to learn more about Simpler Recycling, please visit the dedicated page on the Department for Environment & Rural Affair (DEFRA)’s website – here.

ID is required by our bank as part of the so-called “Know Your Customer” anti-money laundering and compliance regime.

The Deposit Return Scheme adds a small, refundable deposit to the price of certain drinks containers at the point of purchase. When the empty container is returned to a designated return point, the customer gets the deposit back. Please find out more about DRS on our dedicated Insight page here.

Not if you are on a Pay as you Go service. However, on some packages there is a weekly limit. Please check your service agreement and note additional bag charges if you exceed your agreement.

We will set you up on a monthly Direct Debit arrangement with payment due, 11 days after the monthly invoice date.

If you are a Smiths News & Magazines customer, you can order recycle bags via our SNapp app. Remember to have your customer number handy as we will need this to identify your account. If you are not a Smiths News & Magazines customer, please simply reorder via our website. Remember to have your customer number handy as we will need this to identify your account If you have any issue, please contact our dedicated Recycle customer services team that are available Monday to Friday 8am to 5:30pm on 0330 838 0303 or you can email us at recycle@smithsnews.co.uk

No. You will need to wait until your new order of Smiths News barcoded bags/labels arrives. Our drivers will not collect anything unless they know it is meant for Smiths News.

Smiths News Recycle provides waste and recycling collections for retailers, offices, warehouses and commercial sites across the UK.

Collection frequency can be tailored to your needs, from daily collections to ad‑hoc services depending on waste type and volume.

We aim to recycle or recover as much material as possible, diverting waste from landfill and always meeting UK environmental regulations.

Yes. We support customers with recycling data and documentation to help meet Duty of Care and sustainability reporting. Please email us at recycle.admin@smithsnews.co.uk to discuss your individual requirements.

Our service team can provide guidance and signage to help your staff recycle correctly.

Contact the Smiths News Recycle team by calling us on 0330 838 0303 or emailing us at recycle@smithsnews.co.uk

We aim to have your account set up and ready to use within 5 working days. Our onboarding team will keep you updated throughout the onboarding process.

We are sad to hear that you may want to leave, and our service team will want to understand if there is anything we can do to make you want to stay with us. However, if ultimately you wish to cancel, we would need your request in writing to recycle@smithsnews.co.uk and there is a 30-day notice period that would need to be seen through. If you are on a pay-as-you-go service with us, there is no process. Once you have used the last bag/label on your roll, you can just stop ordering.